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I love leadership, laughs (and yes) libations.  I also love learning.  Although I've been in leadership roles for over 30 years, I love talking to leaders that are in the trenches and learning what works, what doesn't and what I can do differently.

This podcast is for everyone out there that is working to lead better, get more done and leave a legacy.  Leading others is a deliberative act and we can always get better.

Pop yourself open a cold one, sit back and enjoy!

You can get more information on me at www.unconventionalleader.com.

Mar 21, 2017

There are very few people I've laughed so hard with after just meeting them as I did with Jeannie Walters.  She's smart, industrious, and knows about engaging customers in a real, substantial way.  Take a listen as she shares some real ways to make an impact with the people you need to keep engaged!

Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Walters started her career consulting to some of the most prestigious institutions in education, the arts and healthcare to help them launch or improve their fundraising efforts. She later joined Vox, a customer experience consulting firm, and became President and partner by the time she left 12 years later, when she founded 360Connext. Walters has worked with a wide range of organizations, including universities and prep schools, banks and credit unions, technology companies, some of the largest financial services companies in the world and countless entrepreneurs.

You can get WAY MORE info on Jeannie on her website: http://360connext.com/